F.A.Q - RECALL

  1. Why is the firm conducting this recall?
  2. We are conducting this recall to keep our customers safe and to prevent illness.

 

  1. What is the problem with my ?
  2. Salud Natural Entrepreneur, Inc. of Waukegan, IL is voluntarily recalling Nopalina Flax Seed Fiber (powder) and Nopalina Flax Seed Fiber (capsule) products due to possible Salmonella contamination in one of the ingredients used on the formula of Nopalina Flax Seed Fiber.

 

  1. What is Salmonella and what are the symptoms?
  2. Salmonella is an organism which can cause serious and sometimes fatal infections in young children, frail or elderly people, and others with weakened immune systems. Healthy persons infected with Salmonella often experience fever, diarrhea (which may be bloody), nausea, vomiting and abdominal pain. In rare circumstances, infection with Salmonella can result in the organism getting into the bloodstream and producing more severe illnesses such as arterial infections (i.e., infected aneurysms), endocarditis and arthritis. Consumers of these products who are experiencing symptoms of Salmonella should contact their health care provider.

 

  1. What should I do if I have any of the salmonella symptoms?
  2. Consumers of these products who are experiencing symptoms of Salmonella should contact their health care provider. To date, there are no reports of illnesses associated with the products.

 

  1. Where does the company sell these products?
  2. Nopalina Flax Seed products are distributed throughout the United States and Puerto Rico via retail stores and the company’s web site https://www.nopalinaonline.com/

 

  1. How is the firm conducting this recall?
  2. We are removing the possible affected products from stores, alerting the consumers and providing a full refund of the product.

 

  1. How can I tell if my product is affected by the recall?
  2. Please check the lot number that can be found on the bottom back of the product label.

Nopalina Flax Seed Fiber (powder, 1 lb. bags) UPC 890523000720

  • Lot # 62.19 / 1 # 52.1 Best if used by 10/7/21
  • Lot # 62.19 / 2 # 52.1 Best if used by 10/7/21
  • Lot # 64.19 / 2 # 52.1 Best if used by 10/21/21

 

Nopalina Flax Seed Fiber (powder, 1 lb. bags) UPC 890523000720

  • Lot # 64.19 / 3 # 52.1 Best if used by 10/21/21

 

Nopalina Flax Seed Fiber (powder, 1 lb. bags) UPC 890523000720

  • Lot # 65.19 / 1 # 52.1 Best if used by 10/24/21
  • Lot # 65.19 / 2 # 52.1 Best if used by 10/24/21

 

Nopalina Flax Seed Fiber (powder, 2 lb. bags) UPC:890523000843

  • Lot # 64.19 / 2 * 2Lb # 52.1 Best if used by 10/21/21

Nopalina Flax Seed Fiber (capsules, 120 counts) UPC 890523000867

  • Lot # 23.19 1C120 # 07 Best if used by 10/7/21
  • Lot # 23.192C120 # 02 Best if used by 10/7/21
  • Lot # 23.19 / 2C120 # 02 Best if used by 10/7/21
  • Lot # 23.19.2C120 # 02 Best if used by 10/7/21
  • Lot # 23.19.3C120 # 02 Best if used by 10/7/21

 

 

  1. How do I participate in the recall?
  2. If you are a Distributor, please identify your customers and notify them at once of this product recall. Your notification to your customers may be enhanced by including a copy of the recall notification letter. Your assistance is appreciated and necessary to prevent consumer possible illness. If you have distributed the products with the lots numbers mentioned, please contact Michel Monfort at mmonfort@nopalinausa.com or call at 224-656-6223.

 

https://www.fda.gov/food/dietary-supplement-products-ingredients/public-health-alert-concerning-nopalina-flax-seed-powder-and-nopalina-flax-seed-capsules-and

If you are a Consumer who have purchased Nopalina Flax Seed Powder and Nopalina Flax Seed Capsules having the lot numbers listed should not consume them and are urged to return it to the place of purchase for a full refund. Please feel free to contact us at 877-296-6845 (Monday to Friday 9am-5pm) or go to our site: https://www.nopalinaonline.com/certificate/

 

  1. My product appears to be okay. Can I continue to use it?
  2. We are asking customers to stop using the product immediately only if the product has the lot numbers mentioned on this recall. Please participate in the recall by returning the product to the place of purchase for a full refund. It is illegal to sell a recalled product.

 

  1. I no longer have the receipt for the product. Can I still return it?
  2. Yes. You can still return the product without a receipt.

 

We care deeply about the health of all of our consumers and are committed to providing with safe and high quality products.