In this section you will find the shipping policies and rules for Nopalina packages. Please read the instructions carefully in order to avoid any possible misunderstanding.
Our shipping policy has changed. Please read carefully. Depending on your placed order, your package will be delivered by UPS or USPS. Nopalina doesn’t have control or affiliation over UPS or USPS Company, policy, staff, personnel or delivery staff. They are used as mailing carriers only. Follow the links for more shipping details and information.
The customer must be present at the place and time of the delivery. Read the guidelines UPS and USPS provide for package delivery. If your package is sent back to Nopalina, the customer is responsible for the shipping cost to resend the package. Once you receive a tracking number, you may check the status of your package with the tracking number provided to you by UPS or USPS periodically.
Claims / Complaints
Once you receive your package, review your order immediately. You will have up to 5 business days to submit a claim or complaint. Once submitted, Nopalina will call the contact number and will work to get the claim resolved. After the given time frame, the customer will not be able to submit a claim or complaint.